Our cancellation and amendment policy is applicable upon confirmation of your reservation by Vaticantours.com. A confirmed reservation is a booking for which Vaticantours.com has advised you of the time and place of your tour and for which you have provided Vaticantours.com with a deposit or a full payment. The price agreed between the buyer and the seller and the details of the services with the inclusions will be established upon confirmation with Vaticantours.com. If the price you receive confirmation of does not correspond with your understanding, please contact Vaticantours.com immediately and a member of staff will assist you.
Methods of Payment
Payments are accepted by Vaticantours.com via VISA and MASTERCARD credit cards, or using PayPal. For credit card payments we do not charge any extra fees or commissions.
Full payment is required to confirm your tour.
The amount will be confirmed and agreed by the client with Vaticantours.com prior to final confirmation of tours and services.
In case of no show or failure to pay balance payment Vaticantours.com is authorized to charge any remaining balance to the credit card provided.
To Cancel or Amend a Reservation
Contact us by email at firstname.lastname@example.org with details of your tours and dates.
CANCELLATION 5 DAYS BEFORE THE TOUR OR EARLIER
Reservations of Vaticantours.com Tours cancelled more than 5 full days prior to the tour will be provided with a 80% refund of the total cost of the tour (guide & driver costs) minus the cost of any skip the line tickets pre-purchased for you.
CANCELLATION WITHIN 5 DAYS BEFORE THE TOUR
Reservations of Vaticantorus.com cancelled within 5 days prior to the tour date are not entitled to a refund.
CANCELLATION FOR NO SHOW AT THE DESIGNATED MEETING POINT
If a reservation has not been cancelled and the client is not present at the designated meeting point at commencement of the tour there will be no refund. We assume no responsibility for late arrivals. For private tours if you arrive between 30 to 60 minutes after the meeting time agreed with Vaticantorus.com, the guide/driver will cover as many sights stated on your tour’s itinerary as possible in the remaining time. If there is availability you can pay for extra time to recover the time lost and to fulfill the itinerary. However we cannot guarantee availability for extra time with your guide/driver. To get the best out of your tour we strongly advise you arrive on time at the designated meeting point as stated on your voucher.
In the case of tours with skip the line entrance your pre-purchased tickets are often subject to a set-time reservation with limited flexibility. If you arrive at the meeting point late we cannot guarantee that you will be permitted entry to the monument and you may be required to repurchase tickets (waiting in the ticket purchase line where necessary.)
CANCELLATION POLICY IN CASE OF REASONS BEYOND VATICANTOURS.COM’S CONTROL
Vaticantorus.com reserve the right to cancel or amend any of our tours at any time for extenuating circumstances beyond our control, including strike or terrorism attack. In this case you will receive a full refund or be offered the opportunity to transfer to another tour of equal or greater value and classification.
CANCELLATION FOR PACKAGES WITH HOTELS
For reservations of packages with hotels cancelled 5 days before the tour or earlier, in addition to 20% of the total touring cost and skip the line tickets, we reserve the right to retain also the cost of the first night of the hotel (or the penalty required by the cancellation terms of the hotel for which we have made your reservation.)
Vaticantorus.com run our tours in all weather conditions. If a customer wishes to cancel a tour as a result of rain or bad weather conditions there will be no refund.
You may upgrade your tour at any time, in accordance with availability, paying the difference between your reserved tour and the new tour. There may be an additional charge when the first tour has already been booked and pre-paid by us. Please enquire as soon as possible via email.
If you wish to modify your reserved tour to one of lower classification or cost, there will be no refund on the difference between the costs of the tours.
In the case you wish to modify the date or time of reservation, the modification is subject to availability of our guides and tickets for the attractions. You will be required to repurchase skip the line tickets when changing the date/time of your tour. Please contact Vaticantorus.com via email for any amendments to your tours.
For small group or semi-private tours the date/time of the tour can be modified up to 72 hours before the tour date free of charge. If you wish to modify your tour date/time within 72 hours of your tour we will do our best to accommodate you but cannot guarantee it.
When a tour includes reduction fees and tickets for children the client is responsible for providing proof of age for the child/children. If you are unable to verify the age of the child, you may be asked to buy a new ticket at full price on site. You are not entitled to a refund for the reduction ticket Vaticantorus.com pre-purchased for you.
Extra Time with your guide or driver
At the time of booking, a fixed amount of time for tours and services is quoted by Vaticantorus.com and agreed with the client. This can also be found on the voucher provided to the client. Should the client choose to deviate from the agreed itinerary, causing the tour to run overtime, additional time spent with guide/driver will be charged for a supplement.